Payment Terms & Conditions

1. Introduction

These Payment Terms and Conditions govern the use of iHandle.co.uk services and website (www.iHandle.co.uk). By engaging with our services, you acknowledge and accept these terms. We comply with all applicable UK laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. Payment Methods

We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers
• PayPal
• Cash

Payment details are provided upon confirmation of service.

3. Payment Terms

3.1 Estimates & Quotes

• Quotes are valid for 7 days from issue, if not stated otherwise.
• Final costs may change due to unforeseen circumstances or client-requested changes.
• Additional charges will be discussed and confirmed in writing.

3.2 Invoices

• Payment is due immediately upon service completion unless agreed otherwise.
• Invoices are issued electronically for convenience.

3.3 Deposits

• A non-refundable deposit of 60%-80% of the total estimated cost is required for projects exceeding £100.
• The balance is due upon project completion.

4. Late Payments

4.1 Interest on Overdue Payments

• Payments not received within 7 days of the invoice date will incur interest at 8% per annum above the Bank of England base rate, in compliance with the Late Payment of Commercial Debts Act 1998.

4.2 Suspension of Services

• Failure to make payment within 7 days may result in suspension or termination of services.

4.3 Recovery Costs

• Clients are responsible for all reasonable recovery costs, including legal fees and collection agency charges.

5. Cancellations and Refunds

5.1 Cancellation Policy

• Cancellations made 48 hours prior to the scheduled service will not incur charges.
• Cancellations within 48 hours will incur a fee of 30% of the service cost.

5.2 Refund Policy

• Deposits are non-refundable unless iHandle.co.uk fails to provide the agreed service.
• Refunds, if applicable, will be processed within 30 working days of agreement.
• Completed work or services already rendered are non-refundable, in line with the Consumer Rights Act.

6. Customer Rights

6.1 Right to Cancel

• You have the right to cancel under the Consumer Contracts Regulations 2013 within 14 days of the contract date if the service has not commenced.

6.2 Statutory Guarantees

• iHandle.co.uk ensures that all work is:
  • Satisfactory in quality
  • Fit for purpose
  • As described, per the Consumer Rights Act 2015.

7. Dispute Resolution

• Any disputes must be reported within 7 days of invoice issuance.
• iHandle.co.uk will aim to resolve disputes promptly.
• Unresolved disputes will be escalated to a recognized third-party mediator.

8. Changes to Payment Terms

iHandle.co.uk reserves the right to amend these terms. Updates will be published on www.iHandle.co.uk. Clients are responsible for reviewing the latest terms before engaging our services.

9. Contact Information

For questions, concerns, or payment inquiries:
iHandle.co.uk
📧: info@ihandle.co.uk
🌐: www.iHandle.co.uk